Privacy Policy

We use the information we collect for the following purposes:

• Order Fulfilment: Processing, packing, and delivering your orders and sending order confirmations and tracking updates.
• Account Management: Creating and managing your account, enabling login, and securing your profile.
• Customer Support: Responding to your queries, complaints, and return or exchange requests.
• Personalisation: Recommending products based on your browsing and purchase history.
• Communications: Sending offers, newsletters, and important platform updates (you can opt out anytime).
• Security & Fraud Prevention: Monitoring for suspicious activity and protecting our platform and users.
• Legal Compliance: Fulfilling our legal obligations under Indian law, including GST and taxation requirements.

We share your personal information only in the following limited circumstances:

• Delivery Partners: Your name, phone, and address are shared with courier/logistics partners solely to fulfil your order.
• Payment Gateways: Payment details are shared with our secure payment processors (e.g. Razorpay, Paytm) to complete transactions. These are PCI-DSS compliant.
• Analytics Tools: Anonymised usage data may be shared with analytics providers (e.g. Google Analytics) to improve our platform.
• Legal Authorities: We may disclose your data to law enforcement or government bodies when required by law or a valid legal order.

We take the security of your data seriously and implement industry-standard technical and organisational measures to protect it:

• All data is transmitted over HTTPS with SSL/TLS encryption.
• Passwords are hashed using strong cryptographic algorithms (bcrypt) — we never store plain-text passwords.
• Payment details are processed through PCI-DSS compliant gateways. Full card numbers are never stored on our servers.
• Access to personal data is restricted to authorised employees on a need-to-know basis.
• We regularly conduct security reviews of our systems and update our practices.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations.

• Account Data: Retained as long as your account is active. You may request deletion at any time.
• Order Records: Retained for a minimum of 7 years for GST and accounting compliance.
• Support Conversations: Retained for 2 years to improve our customer service.
• Analytics Data: Anonymised data may be retained for up to 3 years for business analysis.

We use cookies and similar tracking technologies to enhance your experience on Bhakti Mart India . Cookies are small files stored on your device that help us recognise you and remember your preferences.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function (login sessions, cart contents). Cannot be disabled.
• Analytics Cookies: Help us understand how users interact with our platform (Google Analytics).
• Preference Cookies: Remember your settings, language, and product preferences.
• Marketing Cookies: Used to show you relevant ads on other platforms (can be opted out of).

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our platform.

Bhakti Mart India does not knowingly collect personal information from children under the age of 13. Our platform is intended for users who are at least 13 years of age. Users between 13 and 18 may use our platform only with parental or guardian consent.

Under applicable Indian data protection laws and international best practices, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and personal data (subject to legal retention requirements).
• Portability: Request your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time via your account settings or by emailing us.
• Withdraw Consent: Withdraw any consent previously given for data processing at any time.

To exercise any of these rights, contact us at privacy@bhaktimart.com. We will respond within 30 days.

For any privacy-related questions, concerns, or to exercise your rights, you may contact our Data Protection Officer (DPO):

• Email: privacy@bhaktimart.com
• Phone: +91-9876543210
• Working Hours: Monday – Saturday, 10 AM – 6 PM IST
• Address: Bhakti Mart India , Jaipur, Rajasthan – 302021, India

We aim to resolve all privacy queries within 7 business days. If your concern is not resolved, you may escalate to the appropriate regulatory authority in India.