Return &
Refund Policy

Products purchased at a discounted price, during a sale event, or with a coupon code applied are strictly not eligible for return. All discounted sales are considered final once the order is placed and confirmed.

We encourage customers to review product images, descriptions, dimensions and specifications thoroughly before purchasing any item on discount.

• Sale / clearance items — return not accepted
• Coupon or promo code applied — no return
• Festival discount orders — non-returnable
• Full-price purchases — eligible as per policy

Returns are accepted exclusively in cases where a wrong product was delivered or the item arrived in a damaged, defective or broken condition. We do not accept returns for any other reason.

Change of mind, disliking the product, ordering the wrong variant or size by mistake — these are not valid grounds for return at Bhakti Mart.

• Wrong product received — eligible for return
• Product arrived damaged or broken — eligible
• Missing item in order — eligible
• Change of mind — not accepted
• Ordered wrong size or variant — not accepted

To raise any return or damage claim, you must provide a clear, uninterrupted unboxing video. The video should show the original sealed package being opened for the first time — before any product has been removed.

This video acts as your proof and protects both you and us from any disputes. Without a valid unboxing video, no claim will be entertained, regardless of the situation.

• Start recording before opening the parcel
• Video must be continuous — no pauses or cuts
• Package seal must be visible in video
• No video = claim rejected, no exceptions
• Send video via WhatsApp within 24 hours

On approval of a valid return request, the product will be exchanged with a replacement item. No cash refund, bank transfer, or wallet credit will be issued under any circumstances.

The exchange item will be dispatched after we receive the returned product at our warehouse and verify it. Shipping for exchange is borne by Bhakti Mart for valid return cases.

• Replacement product dispatched after verification
• Exchange shipping charges borne by us
• Cash / bank refund — not available
• Wallet credits / store credits — not issued
• Exchange subject to product availability

All return and exchange requests must be initiated within 7 calendar days from the date of delivery. Day 1 is counted as the day your order is marked delivered. Requests submitted after 7 days will be automatically rejected.

We recommend inspecting your order immediately upon delivery. If you notice any issue, contact us right away — do not wait till the last day.

• Contact us within 7 days of delivery
• Day 1 = date of confirmed delivery
• Weekends and holidays are counted
• Requests after Day 7 — will not be accepted
• Earlier you contact, faster the resolution

If a product is damaged and has been opened or briefly used, it is still eligible for a return. We understand that damage may only be discovered after opening. The unboxing video remains mandatory to validate the claim.

• Opened + visibly damaged — return accepted
• Used briefly + found defective — eligible
• Unboxing video mandatory in all cases
• Used and working — not eligible

If an order is placed using another person's account, name, or details without their knowledge or consent, the return policy will not apply to that order. Only the registered account holder has the right to raise a return claim.

• Orders on someone else's name — no return
• Keep your account credentials secure
• Only account owner can file a return claim
• Misuse of accounts will be investigated

Out of deep respect for divine sentiments and religious sanctity, no return or exchange is accepted on any idols, murtis, or religious figurines. Please review all images and dimensions carefully before purchasing a sacred item.

If the idol arrives damaged due to a transit issue, the same return conditions (unboxing video) apply.

• Idols & murtis — no return accepted
• Religious figurines — non-returnable
• Review all product images before purchasing
• Transit damage — video required, case reviewed

Products crafted from marble, stone, brass, wood or other natural materials may show natural variations in colour, texture, grain, pattern or size from the product images. These are not defects — they are characteristics of authentic handmade items.

No return will be accepted citing minor colour difference, texture variation or slight size difference in natural material products.

• Colour variation — not a defect, no return
• Texture / grain difference — natural, no return
• Minor size variation — natural, no return
• Each piece is one-of-a-kind & handcrafted
• Major defects in material — case reviewed

For valid return cases (wrong or damaged product), Bhakti Mart will arrange and bear the return pick-up shipping cost. However, if the return is disputed or rejected after inspection, the shipping charges may be deducted from future orders.

• Valid return — pickup arranged by us
• Exchange delivery — borne by Bhakti Mart
• Invalid return request — courier cost yours
• Pack the item securely before return pickup

All return items must be sent back in their original packaging with all accessories, tags, invoices and freebies included. Items returned without original packaging may be refused or result in partial exchange.

• Return with original box and packing
• Include all tags, manuals & accessories
• Include original invoice / order receipt
• Missing packaging — pickup may be refused

In all return and exchange matters, Bhakti Mart reserves the right to make the final decision after reviewing the submitted evidence, including unboxing video, photos and order details. Our team aims for a fair resolution in every case.

• Final decision rests with Bhakti Mart team
• Fair review based on evidence submitted
• Resolution within 3–5 business days
• Contact support for queries anytime