Shipping Policy

After your order is placed and payment is confirmed, our team begins processing — quality verification, packaging and courier handover.

• Standard Orders: Processed and dispatched within 1–2 business days.
• Express Orders: Dispatched within 24 hours on working days.
• Handmade / Custom Items: May take 3–5 days due to artisan crafting time.
• Orders placed after 2 PM or on Sundays and public holidays are processed the next working day.

We deliver to all 28 states and 8 Union Territories of India. Our courier partners cover over 19,000 pincodes across the country.

Check if we deliver to your area before placing your order:

Once your order is dispatched you can track it in real time. Here is the journey of your order:

We believe sacred products deserve sacred packaging. Every item is packed with love and care:

• Fragile items (idols, shivlings, marble products) — bubble wrap and thermocol-padded boxes.
• All products — double-layered corrugated cardboard with tamper-proof tape.
• Clothing items — folded in tissue paper, sealed poly bag inside outer box.
• Books and granths — plastic film wrap to protect from moisture, then boxed.
• Malas and beads — individually pouched, placed in padded envelopes or boxes.
• We use eco-friendly packaging materials as part of our green initiative.

• Our courier will make up to 3 delivery attempts on consecutive working days.
• The delivery agent will call you before each attempt. Keep your phone reachable.
• After 3 failed attempts the package is returned to our warehouse (RTO).
• For RTO orders we will contact you for re-dispatch. Re-delivery charges may apply.
• If you refuse delivery without valid reason, re-shipping charges will be borne by you.

• Record an unboxing video — always record while opening the package. This is essential for any damage claim.
• Take clear photos of the damaged product and outer packaging.
• Send the video and photos to us on WhatsApp within 24 hours of delivery.
• Or email support@bhaktimart.com with your order number and evidence.
• On verification we will arrange a replacement at no additional cost.

• International shipping is currently not available through our standard checkout.
• For international or NRI orders write to us at international@bhaktimart.com.
• Custom international shipments may be arranged on a case-by-case basis.
• Customer is responsible for all customs duties and import taxes in the destination country.

• Email: support@bhaktimart.com
• Phone: +91-9876543210 (Mon–Sat, 10 AM – 7 PM IST)
• WhatsApp: +91-9876543210 (7 days, 9 AM – 9 PM)
• We respond to shipping queries within 2–4 hours on working days.

When contacting us, please have your Order ID and Tracking Number ready for faster resolution.